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Rental Videos: Attitude and Motivation
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VIDEO RENTAL: Dr. Bobbe Sommer — How To Set And Achieve Goals - Part I: Know Yourself And What You Want From Life
The first step to achieving your goals is to know yourself. That means deciding what you want in life, not what someone else wants for you. In this program, you’ll do some soul-searching. You’ll discover what’s really important to you...and you’ll identify negative behaviors that may be holding you back.
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VIDEO RENTAL: Dr. Bobbe Sommer — How to Set And Achieve Goals - Part II: Get Focused To Take Immediate, Effective Action
In this program, you’ll discover how to keep your enthusiasm high. You’ll find out how to balance short-term and long-term goals. You’ll see how to gain the support of family members and friends. And you’ll discover the one time when you should abandon your goals (and feel good about it).
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VIDEO RENTAL: Tom Hopkins — Attitude Is Everything
Perfect for your own library and ideal to show at staff meetings, this to-the-point video motivates and inspires everyone who chooses this sometimes tough profession. This personal success training video demonstrates the art of being a happy human being. Tom outlines how to be well off in mind, body and bank account while coping with the dangers of disappointments, challenges and the opportunities of a selling career. It’s a fresh approach that allows everyone to look inside themselves for the strength to build their dreams into reality.
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VIDEO RENTAL: Tom Hopkins — Motivate Your Mind
A person’s mental health determines not only their happiness, but also his ability to cope with stressful situations, as well as to seek out opportunities to achieve high levels of accomplishment and success. The goal of this program is to help you develop positive habits that will provide good, strong mental health during those times when you really need it. Learning to recognize the causes of stress and symptoms of anxiety and depression will give you an edge over their potentially negative effects. Take advantage of the steps taught in this program to intercept and diminish the effects of daily stresses in your life.
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VIDEO RENTAL: Zig Ziglar — How to be a Winner
In this humorous, life-changing video, Zig will steer you down the winner’s path with his formula for success and accomplishment. Learn the importance of replacing bad habits with good habits, to meet challenges with assurance, to greet others with confidence and enthusiasm and to achieve balance in your life.
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Rental Videos: Customer Service
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VIDEO RENTAL: Lisa Ford — How To Give Exceptional Customer Service – Volume Two: How to Satisfy Even Your Most Difficult Customers
Take the next step in service. Lisa Ford continues her eye-opening prescriptions for excellent customer service. The insights of Volume Two will help you build rapport with the people you serve — even your most difficult and emotional customers. You’ll discover how to get back in your client’s good graces after you or your organization has “blown it.”
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VIDEO RENTAL: Lisa Ford — How To Give Exceptional Customer Service — Volume One: How to Build Your Service Image and Customer Loyalty
You have a choice: You can create a climate of service at your organization or watch your customers and potential customers flock to a competitor who already has. As you listen and watch Lisa Ford, you’ll learn that in the customer’s eyes, service not only represents your organization, it IS the organization. Lisa’s proven message will help you become a “Customer Advocate” who keeps people coming back.
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VIDEO RENTAL: Tom Hopkins — Creating Lifetime Clients Through Excellent Customer Service
The game of getting and keeping happy customers is either won or lost on the front lines — where customers come in contact with employees. For most companies, that contact is made most often by sales, service and support people. They’re not just offering service and selling products — they’re selling company images and promoting goodwill. Providing high-quality customer service is not an option for any business — it’s critical for survival. And that service begins and most often ends with your attitude about what you do. Adopt an attitude of service, and set goals for yourself to make other people happy for having met you. You’ll be a winner at creating lifetime clients through excellent customer service.
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Rental Videos: Sales and Marketing
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VIDEO RENTAL: Brian Tracy — 24 Techniques for Closing the Sale
Many salespeople spend a lot of time and effort with potential customers, only to miss the golden opportunity to close the sale. The 24 closing techniques presented in this program can help any salesperson satisfy even the most demanding buyer. Taped before a live audience, 24 Techniques for Closing the Sale is Brian Tracy at his dynamic best!
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VIDEO RENTAL: Tom Hopkins — Closing the Sale
This VHS is devoted to the close…that elusive, magical element of your job that makes you frown when the client says no or makes you grin when the client says yes. Stop living this emotional rollercoaster. This VHS picks apart the anatomy of the close and allows you to see piece-by-piece how to overcome everyday obstacles. Learn what a close is, when it starts, buying signals, trial closes, puppy-dog closes, competitive-edge closes, plus how to keep the sale by learning follow-up techniques.
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